Dear partners, colleagues, and friends:
Good afternoon!
In the complicated international and domestic economic trend, Shinestar group with you hand in hand, steady steps over 2015, jingling and ushered in the 2016!
Over the past year, Shinestar group added several parts in the process of the development of the globalization strategy: Dubai, Sydney overseas department and Wuhan branch were set up; Nanchang, Tianjin two production base completed and put into operation; Group research and production platform has become increasingly mature and perfect. Today, Shinestar created 16 subsidiaries, as well as the global coverage, highly competitive sales trade network, has grown to the domestic level top steel pipe integrated supplier.
We have no intention to indulge the glory of our past, because, every step of our development is a small step for a goal to build "steel pipe integrated supplier in the field of benchmarking enterprise". Thanks for all of you to create today's achievements, and will promote Shinestar towards a brilliant future.
Finally, I wish everyone good health, work well, family happiness!
Let us work together, jointly build a good 2016!
1. Confidence, positive attitude. The first step to talk with your clients is not sell your products, is to sell yourself. The first step is to build trust with your clients by your positive work attitude and confidence.
2. Professional Outlook. Business dress gives your clients the signal of professional, and a good first impression.
3. Help your clients, solve his problems or concerns by using your knowledge, information you received from your associate, and your boss. Let your clients know that you are using all you resources to help your clients.
4. Talk with your clients like friends. Build trust by communication.
5. Pay attention on the person around your clients, and understand who has the ability to influence the final decision.
6. Show your respect and willingness to listen.
7. Show your professionalism by your name card, your paper work handed to your clients.
Every sales champion starts as a sales beginner, but how could be a sales beginner became a sales champion?
1. Focus on small and medium customers, and build a stable customer relationship with them. Therefore, even though you lost your big clients from fierce competition, you can still survive in your company.
2. For big clients, put more energy on the decision maker at the top. Try your best to understand the history and goal of the company, and figure out what you could do to create value for your big clients. Then, talk directly to CEO or President in the company.
3. Build clients network, never ignore the power of relationship among your clients.
4. Find the problem, and solve the problem. Problem means opportunity. When problems occurs, focus more on the value you offered. Talk with the sales team, and try to understand the deep reason for this purchasing and the inside needs for this order.
5. Think for your clients. Understand how they process the order, who is your clients' customers, who is your competitors, what is your obstacle and competitive advantages. When you figure these out, it will help you to create a rational offer.
6. If you can really bring profit / value to your clients, you need to believe yourself, your offer, and stick on it.
Yearly Sales Champion is not just a the title shows haw many orders you have taken in the whole year but also it is a title proves your unmatched sales ability. Here are some tips for sales person to build up their sales ability and to be the Yearly Sales Champion one day.
1.Never leave the issue to others. In clients’ mind, you represent your company, if there is some problems you are the one need to solve this not someone else in your company.
2.Always put yourself in your clients’ position, and help them solve their problems and concerns.
3.Never say “ I can’t do it”. Use positive words, such as “I will do my best”, “ This is the solution I offered”, “In need to report it back to my boss, and I will reply you asap”, “ I will looking for other solutions” etc.
4.Use the word “We”, not “ I”. This is a positive hint sent to clients that sales person and clients are work together, we are stand in the same side. The only way to provide clients with better products and services is to stand in a clients' perspective to think about the issues, understand clients’ point of view.
5.To keep the same way of talking. Sales person may not notice this, follow clients’ communication habits will create a very comfortable and happy communication environment easily.
6.Be patience and enthusiasm. Showing that sales person have enough time to deal with any issues or problems or concerns in clients’ mind.
7.Always hang up your phone after your clients
8.Do not answer any outside phone call during the communication with your clients
9.Spend more time on dissatisfied clients. Make sure you are easily reachable for them, and listen their complains, understand their problems, and then offer applicable solutions.
10.Always carry a notebook, to right down any key points any time
11.Do not be afraid to say “ I am sorry”, face the problem and then solve it .
12.Pay attention to any problems that bring up by your clients. Listen carefully, answer patiently.
13.Customer satisfaction is important to know
14.Follow up clients problem until solved
15.Not conceited
16.Give clients explain which they cares about. We consider the most important prerequisite is the ability to give customers maximize the benefits to the clients value-oriented.
17.Use “ Thank you” “Please”
