1.Never leave the issue to others. In clients’ mind, you represent your company, if there is some problems you are the one need to solve this not someone else in your company.
2.Always put yourself in your clients’ position, and help them solve their problems and concerns.
3.Never say “ I can’t do it”. Use positive words, such as “I will do my best”, “ This is the solution I offered”, “In need to report it back to my boss, and I will reply you asap”, “ I will looking for other solutions” etc.
4.Use the word “We”, not “ I”. This is a positive hint sent to clients that sales person and clients are work together, we are stand in the same side. The only way to provide clients with better products and services is to stand in a clients' perspective to think about the issues, understand clients’ point of view.
5.To keep the same way of talking. Sales person may not notice this, follow clients’ communication habits will create a very comfortable and happy communication environment easily.
6.Be patience and enthusiasm. Showing that sales person have enough time to deal with any issues or problems or concerns in clients’ mind.
7.Always hang up your phone after your clients
8.Do not answer any outside phone call during the communication with your clients
9.Spend more time on dissatisfied clients. Make sure you are easily reachable for them, and listen their complains, understand their problems, and then offer applicable solutions.
10.Always carry a notebook, to right down any key points any time
11.Do not be afraid to say “ I am sorry”, face the problem and then solve it .
12.Pay attention to any problems that bring up by your clients. Listen carefully, answer patiently.
13.Customer satisfaction is important to know
14.Follow up clients problem until solved
15.Not conceited
16.Give clients explain which they cares about. We consider the most important prerequisite is the ability to give customers maximize the benefits to the clients value-oriented.
17.Use “ Thank you” “Please”
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